A Quick Guide to all your Pool Questions and Answers
The problem may be the water has no chlorine in it and the sun has turned the pool green.
Organisms can form and can cause health problems as they multiply at a tremendous rate. Once growth starts, one algae spore can turn into ten million in approximately 10 hours.
The best way to eliminate this problem is to ensure continuous and efficient recirculation of the water through a filter. In addition to this, it’s necessary to destroy any organism that exists by chlorinating the water and adding an algaecide.
When added to the pool in sufficient quantity, chlorine will effectively kill any bacteria that may be present. However, in order for it to work effectively the pH value must be checked and adjusted.
This will clear the pool up and may then require a water polish.
The most common reasons for a pump sucking air is the pump lid is cracked, or maybe the o-ring under the rim is broken or dirty. The inlet could be cracked or your autocleaner may have a hole in the hose or the water level may be too low.
The solution is to check water levels are ok and no vortexing in the skimmer box or that the weir door isn’t stuck in the closed position. Replace pump lid and O’Ring.
Two main reasons for this to occur are a lack of chlorine or a pH level that is too high.
The problem could be a high bathing load (high pool usage) the solution may be as simple as a shock treatment.
It could be the start of algae growth. The solution to that would be to do a super-chlorination of your pool.
Incorrect water balance could also be the cause of cloudiness. If this is the case, check and adjust your chemical levels.
Poor filtration is another cause of cloudy pools. To rectify this simply clean or repair your filter and baskets.
In North Queensland if we have had a few hot days you’ll notice that the water in the pool will drop naturally by evaporation.
Check out the following link it will tell you the rates, www.bom.gov.au/climate/dwo/IDCJDW4128.latest.shtml
If it continues to drop at an accelerated rate you need to look for other problems that may be occurring. These would include a leaky pool liner, possibly the hydrostatic valve in the main drain at the bottom of the pool floor is leaking or the multiport valve on the filter is leaking down the backwash or a connecting pipe is leaking. You could also have problems with your pump as it could be leaking or there could be a more serious problem of a cracked pipe underground.
The basic rule of thumb is that through the summer months two to three centimeters of evaporation in any pool over a week is quite normal, anything more than this and you should investigate the problem.
The solution to saving water is as simple as having a pool blanket installed, since we have to pay for our water now this will save you a lot of dollars.
Check and clear the pump and skimmer basket of any leaves.
Check the pressure and back wash your sand filter or hose out your cartridge filter or even soak in filter cleaner in extreme cases.
The cleaner may be blocked with leaves or rocks etc. also check the hose for cracks and its been fitted correctly to the vac plate.
Other solutions include adjusting the autocleaner speed and returns/ eyeballs or your autocleaner may need replacement parts.
Or your pool may need to be fitted with a Pool Leaf skimmer, this collects the leaves before the sink to the floor.
Firstly and most common problem is that bearings are starting to wear and are not as efficient as they should be. The simple course of action to take here is to have them replaced.
Secondly is that the impeller may have picked up a stone or debris and the pump may need to be cleaned out.
Thirdly low water level or poor water flow may be the problem.
You can reduce the cost in running of your pump by up to 70% by upgrading to a Astral Viron pump, while reducing your carbon footprint.
Firstly check that the cell is clean and not blocked up with calcium, if so clean in Cell clean.
Secondly make sure there is enough water flow through the cell, check water level in pool and clear baskets.
Thirdly check the salt level. If the level is low it will cause your chlorinator to be inefficient.
Lastly you could also have a worn cell in your chlorinator that needs replacement, your chlorinator box is not working or the cell leads are not connected or need replacing.
Need help? Book a service with your local Willows Pool Shop technician today.
The term ‘Willows Pool Shop’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 22 Hervey Range Rd, Thuringowa Central QLD 4817. Our ABN is 12 103 062 707. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.