Willows Pool Shop Hints / Tips / FAQ

Quick links to Pool Safety Checklist


A Quick Guide to all your Pool Questions and Answers.



Why is my pool green?


The problem may be the water has no chlorine in it and the sun has turned the pool green.

Organisms can form and can cause health problems as they multiply at a tremendous rate. Once growth starts, one algae spore can turn into ten million in approximately 10 hours.

The best way to eliminate this problem is to ensure continuous and efficient recirculation of the water through a filter. In addition to this, it’s necessary to destroy any organism that exists by chlorinating the water and adding an algaecide.

When added to the pool in sufficient quantity, chlorine will effectively kill any bacteria that may be present. However, in order for it to work effectively the pH value must be checked and adjusted.

This will clear the pool up and may then require a water polish.

If all this sounds to hard click here to book a service call with your local Willows Pool Shop technician.


My chlorinator is not producing chlorine.


Firstly check that the cell is clean and not blocked up with calcium, if so clean in Cell clean.

Secondly make sure there is enough water flow through the cell, check water level in pool and clear baskets.

Thirdly check the salt level. If the level is low it will cause your chlorinator to be inefficient.

Lastly you could also have a worn cell in your chlorinator that needs replacement. Or your chlorinator box is not working or the cell leads are not connected or need replacing.

Click here to book a service with your local Willows Pool Shop technician.


My pump is load and noisy and costing me a fortune.


Firstly and most common problem is that bearings are starting to wear and are not as efficient as they should be. The simple course of action to take here is to have them replaced.

Secondly is that the impeller may have picked up a stone or debris and the pump may need to be cleaned out.

Thirdly low water level or poor water flow may be the problem.

You can reduce the cost in running of your pump by up to 70% by upgrading to a Astral Viron pump, while reducing your carbon footprint.

Click here to book a service with your local Willows Pool Shop technician.


My pool cleaner is not very efficient?


Check and clear the pump and skimmer basket of any leaves.

Check the pressure and back wash your sand filter or hose out your cartridge filter or even soak in filter cleaner in extreme cases.

The cleaner may be blocked with leaves or rocks etc. also check the hose for cracks and its been fitted correctly to the vac plate.

Other solutions include adjusting the autocleaner speed and returns/ eyeballs or your autocleaner may need replacement parts.

Or your pool may need to be fitted with a Pool Leaf skimmer, this collects the leaves before the sink to the floor.

Click here to book a service with your local Willows Pool Shop technician.


The water level in the pool is dropping?


In North Queensland if we have had a few hot days you’ll notice that the water in the pool will drop naturally by evaporation. Check out the following link it will tell you the rates, www.bom.gov.au/climate/dwo/IDCJDW4128.latest.shtml

If it continues to drop at an accelerated rate you need to look for other problems that may be occurring. These would include a leaky pool liner, possibly the hydrostatic valve in the main drain at the bottom of the pool floor is leaking or the multiport valve on the filter is leaking down the backwash or a connecting pipe is leaking. You could also have problems with your pump as it could be leaking or there could be a more serious problem of a cracked pipe underground.

The basic rule of thumb is that through the summer months two to three centimeters of evaporation in any pool over a week is quite normal, anything more than this and you should investigate the problem.

The solution to saving water is as simple as having a pool blanket installed, since we have to pay for our water now this will save you a lot of dollars.

To have a free quote for a blanket or to have your pool assed for loss of water Click here to book a service with your local Willows Pool Shop technician.


The pool is cloudy, why would that be?


The problem could be a high bathing load (high pool usage) the solution may be as simple as a shock treatment.

It could be the start of algae growth. The solution to that would be to do a super-chlorination of your pool.

Incorrect water balance could also be the cause of cloudiness. If this is the case, check and adjust your chemical levels.

Poor filtration is another cause of cloudy pools. To rectify this simply clean or repair your filter and baskets.

For Crystal Clear water all year round Click here to book a service with your local Willows Pool Shop technician.


Looks like black spot algae in my pool?


Two main reasons for this to occur are a lack of chlorine or a pH level that is too high.

To rectify its best to book a service with your local Willows Pool Shop technician.


My pump is sucking air?


The most common reasons for a pump sucking air is the pump lid is cracked, or maybe the o-ring under the rim is broken or dirty. The inlet could be cracked or your autocleaner may have a hole in the hose or the water level may be too low.

Solution is to check water levels are ok and no vortexing in the skimmer box or that the weir door isn’t stuck in the closed position. Replace pump lid and O’Ring.

Click here to book a service with your local Willows Pool Shop technician.


Pool Safety Checklist

Pool Gate(s)

As of the 1st of December all pools will undergo a new government imitative to have all pools certified and inspected.

• Must open outward from pool

• Latch must be more than 1.5m from the ground

• Must be self closing and self latching

• Must latch shut on the first swing

Does gate swing back to the closed position after being opened?

Does gate latch and stay closed after it returns to the closed position?

Is gate secure so that it can’t be pulled open once latched?

Are you aware of the dangers of propping the gate open?

Is the gap between the gate and the fence less than 100mm?


• Secure and in good working order
• No more than 100mm from the ground
• Should be at least 1.2m high
• No vertical gaps more than 100mm apart

Are all of the fence panels in place?

Are all of the fence panels securely attached?

Have you checked the fence for gaps or holes?

Is the distance between the bottom rail and the ground less than 100mm?

Have you checked for rusted, loose or missing screws?

Around The Fence

• Pool aids and toys should be stored securely and out of view
• Objects that could be used to climb the fence should be removed from the area

Have climbable objects near the pool fence been removed? i.e. chairs, ladders, trees, pot plants, BBQ’s.

Are toys always removed from the pool and stored securely after use?

Have trees or shrubs near the fence been trimmed so that children can’t use them to climb the fence?

Pumps Grates and Suction

• Ensure that no fitting is broken or missing

Are all of the pool’s suction fittings and plumbing grates/covers securely in place and in good condition?

All pool users (including supervising adults) know where and how to switch off the pool/spa pump system in case of an emergency?

When using the pool do all people with long hair have it tied back securely in a bun or plait or are they wearing a swimming cap?


• Adult supervision in combination with pool fencing is the most effective method of preventing your child from drowning

When using the pool are you always within arms’ reach of any child under 5 years of age?

Are you aware of the dangers of leaving older children to supervise younger children when they are using the pool?

During parties is an adult designated ‘child supervisor’ duties around the pool?


• Up to date CPR and First Aid Skills
• Resuscitation Sign prominent in pool area

Do you or your family members have up to date Resuscitation and First Aid skills?

Does your house have a First Aid Kit handy?

Is there a current Resuscitation Sign displayed prominently in the pool area?


• Should be stored securely, out of view and out of children’s reach

Are pool chemicals stored securely, out of view and out of reach of children?

Do you use protective equipment (gloves, goggles) when handling pool chemicals?

Do you, when using pool chemicals, add the chemical to water?

Do you use clean or original chemical containers when mixing chemicals to avoid vapours from incompatible chemicals?

Do you read the Safety Directions and Directions For Use label on the pool chemicals before use?

* Disclaimer- This checklist is of a general nature only and is designed to provide education only. Pool owners will need to consult a qualified pool inspector as of 1st Dec 2015.